If you are dissatisfied with our service, please contact the staff member you have been dealing with. If they cannot resolve the issue, please submit a formal complaint in writing to:
Name: Andrew Senior
Email: 2letburnley@btconnect.com
Address: 8 Lyndhurst Rd, Burnley BB10 4EG
Acknowledgement: We will acknowledge your complaint in writing within 3 working days of receipt.
Investigation: A senior staff member who was not directly involved in the matter will investigate your concerns.
Formal Response: We will provide a formal written outcome of our investigation within 15 working days of the acknowledgment.
If you remain dissatisfied with the initial response, you may request a final review by a Director
Acknowledgement: We will acknowledge this request within 3 working days.
Final Viewpoint: A Director will conduct a final review and issue a "Final Viewpoint Letter" within 15 working days of your request for a review.
If your Final Viewpoint Letter does not resolve the matter to your satisfaction, or if more than 8 weeks have passed since you first complained, you can refer the matter to our independent redress scheme:
Scheme Name: Property redress scheme
Address: 1st Floor Studio, Property Redress Scheme, Limelight, 3 Elstree Way, Borehamwood, WD6 1JH
Phone: 0333 321 9418
